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We've
listed answers to our most
Frequently Asked Questions
below. If you have a question
that's not on the list, we will
be happy to hear from you. Just
visit the
Contact
Us
page to get in touch.
Q. I have no dial tone on my
telephone, what do I do?
A. If you
can, please confirm that there
is no dial tone on the Network
Interface (Usually located
outside the home) before
contacting us. This helps us
get your service back up as
quickly as
possible.
Q. I cannot make any long
distance calls?
A. We'll
be happy to help with the
problem, simply take note of
the error message you're
hearing (if any) and then give
us a call toll free at
888-790-8101.
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Q. Why isn't my cable
working?
A. First,
verify that your TV is on the
correct channel and input
selection. If you have multiple
TV's and only one is
malfunctioning, this often
indicates a problem with the
equipment or television itself.
If all of your TV's are out,
this could be a service issue.
Either way, please contact us
for more
assistance.
Q. Why is my TV displaying
“One Moment Please”?
A.
Determine whether this is
occuring on just one channel or
all of them. Also, if you have
multiple TV's, determine if
this is occuring on all of the
TV's or just one. Once you have
this information, we will be
better able to assist
you.
Q. Why is my TV displaying
"No Signal"?
A. Often,
this occurs when the TV is set
to the wrong input or the power
to the cable equipment is
turned off. Please verify the
input setting and that all
equipment is powered on. If you
still recieve the error, give
us a call. We'll be happy to
help.
Q. Why am I able to see the
upper channels but not the
lower channels?
A. Check
each of your cable connections
and verify that they are
securely attached. This is
often caused by loose
connections. If you're still
having problems, please contact
us so that we can
help.
Q. Why am I not able to get
the HD Channels?
A.HD
channels require that you have
an HD TV, compatible component
cables, and a HD receiver. If
you have all of these but still
can not receive the HD
channels, please let us
know.
Q. Why is my PPV purchase
not playing?
A. For
your protection, PPV purchases
need to be made within 30 min.
of the program's start time. If
you purchased it before this
time frame, please try again.
If this does not work, contact
us for further
assistance.
Q. Why can I not make a Pay
Per View purchase from my
TV?
A. A
feature that allows you to
order Pay Per View purchases
from your TV remote may be
turned off. If this is the
case, there should be a
toll-free number displayed on
your screen. You can call this
number to make your purchase
via credit card. If you don't
see the toll-free number,
please give us a call or fill
out the contact form so that we
can help.
Q. Can I purchase my own
DVR?
A. To
ensure the best quality and
compatibility with our network,
we require the use of DVR's
that we provide. We have put
these devices through our own
set of tests and standards
requirements to give you the
best experience possible.
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Q. Why can't I connect to
the internet?
A. Did
you add any new equipment or
change anything? For example:
new router or new computer? If
so, you will need to contact
our office so that we may
assist you in activating that
equipment. If you haven't,
please contact us anyway so
that we can help troubleshoot
the problem.
Q. Why can't I connect to
the internet through my cable
modem?
A. Check
to make sure the cable modem is
not on standby. If it is, you
will need to push the standby
button on top of the cable
modem to initialize the modem.
For other problems, please
contact us for
assistance.
Q. Can I purchase my own
cable modem?
A. To
ensure the best quality and
compatibility with our network,
we require the use of cable
modems that we provide. We have
put these devices through our
own set of tests and standards
requirements to give you the
best experience possible.
Q. Why is it prohibited for
me to leave my network
"unsecured"?
A.
Primarily, for your protection.
You are legally responsible for
all activity occuring through
your internet connection. If
you leave your network
unsecured, it's relatively easy
for another person to use your
internet connection for illegal
purposes or even to steal your
identity. We do not want to see
our any of our customers end up
a victim of this type of
activity.. This is why we ask
that you secure your network by
setting a password. If you need
assistance or have any
questions about this, we'll be
happy to help.
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Q. What are my options for
paying my bill?
A. We
offer online bill paying via
Visa or MasterCard, or you may
call our office to make payment
via Visa or MasterCard, or you
may return the payment stub by
mail using check or money
order.
Q. Can I be set up for
automatic bill payment?
A. Yes.
We do offer recurring credit
card payment. Visa and
MasterCard
accepted.
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